How can we help you?
Select your issue below for instant troubleshooting steps, or contact our team directly.
Haven't received your report yet?
Try these steps first:
- Check your spam or promotions folder. Your PDF and Excel report are emailed to the address you entered at checkout, usually within a few minutes of payment.
- Confirm the email address you used at checkout. A typo there means the report goes somewhere else — contact us below and we can resend it once we verify your order.
- Whitelist our sender. Add [email protected] to your contacts or safe-senders list so future emails land in your inbox, not spam.
Revision checks
Every QA Audit includes one free revision check. Reply to your report email within the revision window you selected at checkout (2 or 3 days from purchase/delivery) and we'll re-check the items originally flagged.
Question about a finding in your report?
Contact us below with your order email and the page/issue in question and we'll take a look.
Checking on a "Need a Website" request
After you submit the Need a Website form, our team reviews your project and matches you with a vetted developer partner — this is a free service, no charge to you. We typically respond within 2 business days.
Haven't heard back?
If it's been longer than 2 business days, contact us below with the email you used on the form and we'll check the status of your request.
Already matched with a developer?
Any agreement for the actual website work is directly between you and the developer — TestPulseQA is a referral intermediary only and isn't a party to that agreement. See our Terms of Service for details.
Our refund policy
Your QA Audit is fulfilled by an automated scan that starts immediately after payment and typically finishes within a few minutes:
- Once the scan has started: Because the scan begins automatically the moment payment succeeds, orders are generally non-refundable once payment is complete.
- Failed or incomplete scans: If the automated scan fails to complete or doesn't produce a usable report due to a technical error on our end, you're entitled to a full refund or a free re-run of the scan, at our discretion.
- Billing errors: If you were charged an incorrect amount or charged more than once for the same order, we'll refund the overcharge in full upon request.
How to request a refund
Use the form below to send us your refund request. Include:
- The date and amount of the charge you are disputing
- The reason for your refund request
- The email address you used at checkout
We aim to respond to refund requests within 3 business days. See Section 5 of our Terms of Service for the full policy.
Checking on your application
After you submit a Developer Application, our team reviews it and follows up by email. If it's been more than a few business days, contact us below and we'll check the status.
Referral commission questions
Developers in our partner network owe a 10% referral commission on projects closed with a customer we referred, per the Developer Partner Agreement. If you have a question about a commission invoice or payment, contact us below with your business name and the customer/project in question.
Want to leave the program?
Contact us below and we'll deactivate your partner listing. This doesn't affect any commission already owed on closed deals.
Technical issue, billing dispute, or feature request?
Send us a message and we'll respond within 1 business day.
Send us a message
We typically respond within 1 business day.
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